Refund & Cancellation Policy

Cancelling an order

You may cancel an order in writing at any time before dispatch, subject to the deductions below. Send cancellations to support@legacyartmanagement.com quoting your order number.

Stock machines

• Cancelled before dispatch: refunded in full.
• Cancelled after dispatch: return freight and any documented handling or restocking costs are deducted from the refund.

Built-to-order machines

• Cancelled before production starts: refunded in full.
• Cancelled after production starts: we deduct the documented cost of work and materials committed to your build up to the cancellation date, and refund the balance.

Damaged or incorrect machines

If a machine arrives damaged or does not match your order confirmation, notify us within 7 days of delivery with photographs. We will repair, replace or refund at our cost, and we cover return freight in those cases.

Refund processing

Approved refunds are issued to the original payment method within 14 business days of agreement. Your bank may take longer to post the funds.

Not covered

Wear parts consumed in use, damage from misuse or unauthorised modification, and machines altered after delivery are not refundable. Faults within the warranty period are handled under the Warranty Policy.